FAQs: The Ultimate Guide to Bole International Airport"

What is the location of Addis Ababa Bole International Airport? - Addis Ababa Bole International Airport is situated in the capital city of Addis Ababa, the capital of Ethiopia. It is in the Bole area, southeast of the city center.

What amenities are available at Addis Ababa Bole International Airport? - The airport offers various amenities, including restaurants, cafes, duty-free shops, currency exchange services, car rental facilities, and lounges. Wi-Fi is also available.

How far a part is from one Terminal to the next Terminal? - Bole International Airport in Addis Ababa, Ethiopia, has one terminal building divided into two sections: the Domestic Terminal and the International Terminal. The distance between the two terminals is relatively short and can be covered on foot within a few minutes. The Domestic Terminal is located on the east side of the terminal building. It is primarily used for flights within Ethiopia. The International Terminal is located on the west side of the terminal building and is used for all international flights. To change from one terminal to the next terminal, you can follow the signs and walk through the central area of the terminal building. The distance between the two airports terminal is approximately 250 meters or less than a quarter-mile. Suppose you need assistance getting from one terminal to the other. In that case, you can speak to a staff member at the airport or ask for wheelchair assistance if you have reduced mobility.

Is there any wheelchair assistance at Bole Airport? - Yes, Bole International Airport in Addis Ababa, Ethiopia, provides wheelchair assistance for passengers with reduced mobility. In addition, the airport has a team of trained staff who can assist passengers with getting to and from the aircraft and navigating the airport terminals. To request wheelchair assistance, you can contact your airline in advance or inform a staff member at the airport upon arrival. The airport also has designated areas for passengers with reduced mobility, including accessible restrooms and designated seating areas. It's crucial to note that the availability of wheelchair assistance may vary depending on the airline and the specific circumstances of the passenger. Therefore, checking with your airline in advance is always a good idea if you require special assistance.

How early should I arrive at Addis Ababa Bole International Airport before my flight? - For international flights, arriving at the airport at least three hours before departure time is recommended. For domestic flights, arriving two hours before departure is advised.

Which airlines operate from Addis Ababa Bole International Airport? - Numerous airlines operate from this airport, with Ethiopian Airlines being the major. Others include Emirates, Turkish Airlines, Qatar Airways, and more.

How can I get the status of my Ethiopian Airlines flight? - You can check information about of your flight on the Ethiopian Airlines official website or app by entering your flight number and date of travel. Alternatively, flight status information is often available on airport display boards.

How can I book a ticket with Ethiopian Airlines? - Tickets can be booked directly through the Ethiopian Airlines website, mobile app, or a sales office. You can also do it online travel agencies or third-party booking websites.

What is the baggage allowance for Ethiopian Airlines? - The baggage allowance depends on the class of travel and the destination. Generally, Economy Class passengers are allowed one piece of carry-on baggage and two pieces of checked baggage. In contrast, Business Class passengers are allowed two pieces of carry-on baggage and two pieces of checked baggage. Please check the Ethiopian Airlines website for specific weight and size limits.

Does Ethiopian Airlines provide in-flight meals and entertainment? - Ethiopian Airlines typically provides in-flight meals and a personal entertainment system with various movies, music, and games. The offerings may vary based on the flight duration and class of service.

What should I do if my flight is delayed or canceled? - If your flight status is delayed or canceled, contact Ethiopian Airlines or your travel agent for information about rebooking or compensation. The course of action may vary based on the reason for the delay or the laws of the country where the airline is based and cancellation.

Do I need a Transit Visa during my layover at the Bole Airport? - Whether or not you obtain a transit visa during your layover at Bole International Airport in Addis Ababa, Ethiopia, depends on your nationality and the specifics of your travel itinerary. Passengers from some countries could transit through Ethiopia without a visa, while others may have required a transit visa. The transit visa requirements may also vary depending on the length of your layover and whether or not you plan to leave the airport during your layover. To find out whether or not you need a transit visa, you should check with the Ethiopian embassy or consulate in your country or the airline you are traveling with. They can provide the most up-to-date information regarding visa requirements and any other entry requirements that may apply to your travel itinerary. It's important to note that visa requirements and regulations are subject to change, so it's always an important idea to check the latest information before traveling.

What is the procedure for arrivals at Addis Ababa Bole International Airport? - On arrival, passengers go through immigration control, where their travel documents are checked. After immigration, passengers collect their checked baggage and proceed to customs if necessary. The procedure may vary for domestic and international flights.

What are the rules for carrying liquids in hand luggage? - As per international flight security rules, liquids in hand luggage must be in individual containers with a capacity not greater than 100 ml. These containers should be packed in a single, transparent, resealable plastic bag of a capacity not more than 1 liter.

Are there any currency restrictions at Addis Ababa Bole International Airport? - Yes, there are currency restrictions. While there's no limit on the foreign currency you can bring into Ethiopia, amounts equivalent to USD 3,000 or more must be declared upon arrival.

Can I use electronic devices during the flight on Ethiopian Airlines? - Yes, you can use personal electronic devices on Ethiopian Airlines flights. Nevertheless, they must be switched to airplane mode during the flight. Larger devices like laptops must be stowed during takeoff and landing.

What is the policy for traveling with pets on Ethiopian Airlines? - Ethiopian Airlines allows pets to be transported either in the cabin or as checked baggage, based on the size and type of the pet. There are specific rules and fees for this, so contacting the airline in advance is recommended if you have planned to travel with a pet.

What if I have a special dietary requirement for the in-flight meal? - Ethiopian Airlines offers a range of special meals for passengers with specific dietary requirements. You should request a special meal at the time of reservation or at least 48 hours before departure.

What should I do if my baggage is lost or damaged on an Ethiopian Airlines flight? - If your baggage or bag is lost or damaged, report it to the airport's Ethiopian Airlines baggage service office before leaving the terminal. They will assist you in taking the necessary steps to track or claim your baggage.

How can I get a refund for my Ethiopian Airlines ticket? - Refund policies can vary depending on the type of ticket purchased. It's best to contact Ethiopian Airlines directly or visit their official website for information on their refund process.

Does Addis Ababa Bole International Airport offer facilities for passengers with special needs? - Yes, the airport provides facilities for passengers with special needs, including accessible restrooms and assistance for mobility issues. It's recommended to inform your airline of any special requirements in advance.

Can I sleep at Addis Ababa Bole International Airport? - There are several lounges in the airport where you can rest. Additionally, there are hotels nearby, some offering shuttle service to/from the airport.

Is there a hotel service for overnight accommodation inside the Bole Airport? - Yes, Bole International Airport in Addis Ababa, Ethiopia, has a transit hotel inside the terminal building, offering overnight accommodation for transit passengers. The hotel is called the "Ethiopian Skylight Hotel." It is located on the upper level of the terminal building, near the entrance to the departure area. The Ethiopian Skylight Hotel offers passengers a range of hotel rooms and suites, including standard rooms, deluxe rooms, and suites. The rooms have amenities such as air conditioning, internet access, and flat-screen TVs. The hotel also has a restaurant and bar and meeting and conference facilities. To book a room at the Ethiopian Skylight Hotel, you can contact the hotel directly or make a booking through the hotel's website or on this website. It's crucial to book in advance, primarily during peak travel periods, to ensure availability.

What are the visa requirements for transiting through Addis Ababa Bole International Airport? - Transit passengers who will be leaving the airport will need a visa. Some other nationalities can get a visa on arrival at the airport. However, checking with the Ethiopian embassy or consulate in your home country is best before your journey.

Does Ethiopian Airlines offer online check-in? - Yes, Ethiopian Airlines offers online check-in for its flights. Passengers can always check in online from 36 hours up to 2 hours before the departure of international flights and up to 1 hour before the departure of domestic flights.

How can I change my flight details with Ethiopian Airlines? - Flight details can be changed through the Ethiopian Airlines website, mobile app, or by contacting customer service directly. Please note that changes may be subject to fees and fare differences.

What is the policy of Ethiopian Airlines on unaccompanied minors? - Ethiopian Airlines allows unaccompanied minors to travel on their flights with special assistance. Parents or guardians must inform the airline and comply with specific procedures. Additional fees may apply.

Can I request an upgrade on Ethiopian Airlines? - Yes, passengers can request an upgrade to CloudNine (Business Class) by using their ShebaMiles points or by paying the difference in fare. The availability of upgrades depends on the specific flight.

Does Addis Ababa Bole International Airport have facilities for baby care? - Yes, baby care facilities are typically available at the airport. However, checking the current services with the airport authority or your airline is recommended.

What public transportation options are available from Addis Ababa Bole International Airport? - Various public transportation options are available from the airport, including taxis and ride-hailing services. Car rental services are also presented at Bole Airport for those who prefer to drive.

What should I do if I left an item on an Ethiopian Airlines flight? - If you forgot an item on the plane, immediately contact the Ethiopian Airlines lost and found department. You may also inquire at the airport where your flight landed.

Are there restrictions on the items I can bring in my carry-on or checked luggage on Ethiopian Airlines? - There are restrictions on items you can bring in your carry-on and checked luggage for safety reasons. These include sharp objects, flammable or explosive materials, and certain liquids in carry-on luggage. It's best to check the detailed guidelines on the Ethiopian Airlines website or contact them directly if you need clarification on a specific item.

What is the procedure for connecting flights at Addis Ababa Bole International Airport? - For connecting flights, passengers typically do not need to collect and re-check their baggage as it will be transferred to the next flight. However, passengers may need to go through security checks again. Always check with your airline for specific information related to your flight.

Does Ethiopian Airlines provide a frequent flyer program? - Yes, Ethiopian Airlines has a frequent flyer program called ShebaMiles. Members can earn miles from flights with Ethiopian Airlines and their partners, which can be redeemed for flight tickets, upgrades, and other benefits.

What is the Ethiopian Airlines policy on traveling with infants? - Infants under the age of 2 are allowed to travel on the lap of an adult passenger on Ethiopian Airlines. A charge for this may typically be a percentage of the adult fare. A child fare may apply if a separate seat is required for the infant.

Does Addis Ababa Bole International Airport offer any duty-free shopping? - Yes, Addis Ababa Bole International Airport offers a range of duty-free shops where passengers can buy goods such as alcohol, tobacco, perfumes, cosmetics, electronics, and more.

What is the process for getting a refund for a flight I canceled with Ethiopian Airlines? - If you cancel a refundable ticket, you can request a refund through the Ethiopian Airlines website, via the customer service hotline, or at an Ethiopian Airlines ticket office. The refund money will be based on the fare conditions of your ticket.

What happens if I miss my connecting flight at Addis Ababa Bole International Airport? - If you miss a connecting flight due to a delay with your incoming Ethiopian Airlines flight, the airline will typically rebook you on the next available flight to your destination. Suppose you miss your connection for personal reasons. In that case, you may be responsible for any change fees and fare differences for rebooking.

What facilities are available for business class passengers at Addis Ababa Bole International Airport? - Business Class or CloudNine passengers can access the CloudNine Lounge at Addis Ababa Bole International Airport. The lounge offers various facilities such as comfortable seating, refreshments, workstations, Wi-Fi, and more.

How can I earn and redeem points with the ShebaMiles program? - Members of the ShebaMiles program earn miles whenever they fly with Ethiopian Airlines or its partner airlines. The number of miles earned is based on the distance flown and the class of ticket service. Miles can be redeemed for award tickets, upgrades to business class, and other benefits.

Can I select or change my seat for an Ethiopian Airlines flight? - Yes, you can select your seat when booking or check-in. Suppose you want to change your seat after booking. In that case, you can do so through the manage booking feature on the Ethiopian Airlines website or app, subject to availability.

How do I learn about travel advisories or restrictions for my destination? - You can find information about travel advisories or restrictions from governmental websites such as the U.S. Department of State or the equivalent in your country. Ethiopian Airlines also provides updates about travel restrictions related to COVID-19 on its website.

What assistance is provided to passengers with disabilities or reduced mobility on Ethiopian Airlines? - Ethiopian Airlines offers assistance to passengers with disabilities or reduced mobility. This includes wheelchair services, assistance during boarding and deplaning, and special seating arrangements. It's recommended to inform the airline about any special needs when booking.

Does Ethiopian Airlines offer in-flight Wi-Fi? - As of my knowledge cutoff in September 2021, Ethiopian Airlines was in the process of introducing onboard Wi-Fi on their Airbus A350 fleet. For the most up-to-date information, please check the Ethiopian Airlines website.

Can I book a hotel and arrange for airport transfers through Ethiopian Airlines? - Ethiopian Airlines offers a service called "Ethiopian Holidays," which provides various travel-related services, including hotel bookings and airport transfers. However, the availability of these services can depend on your destination and ticket type.

What are the operating hours of Addis Ababa Bole International Airport? - Addis Ababa Bole International Airport is open 24 hours a day, seven days a week. However, the operating hours of individual shops, restaurants, and service desks may vary.

What is the process to claim lost baggage at Ethiopian Airlines? - If your baggage does not arrive at your destination, you should report it immediately at the Ethiopian Airlines Baggage Service desk in the arrivals area. They will initiate a baggage search process, and you'll be given a reference number to track the status of your baggage.

Are there any loyalty benefits for frequent flyers on Ethiopian Airlines? - Yes, Ethiopian Airlines has a frequent flyer program called ShebaMiles. Members can earn miles from flights for free tickets, upgrades, extra baggage allowance, and other benefits. There are different tiers of membership with increasingly greater benefits.

What can I do if I am unsatisfied with Ethiopian Airlines' service? - If you are not satisfied with the service provided by Ethiopian Airlines, you can submit a complaint through their customer service via their website, email, or customer service hotline.

Does Addis Ababa Bole International Airport have facilities like lounges and Wi-Fi? - Yes, Addis Ababa Bole International Airport has several lounges that provide various facilities to passengers. The airport also provides Wi-Fi service, but availability may vary.

What can I do if my flight with Ethiopian Airlines is delayed or canceled? - If your Ethiopian Airlines flight is delayed or canceled, the airline will usually rebook you on the next available flight. In certain cases, they may also provide compensation or accommodation based on the duration of the delay and the region's regulations.

Is smoking allowed at Addis Ababa Bole International Airport? - As of my last update in September 2021, smoking is prohibited inside the Addis Ababa Bole International Airport terminals. There may be designated smoking areas outside the terminal buildings.

Can I bring food on my Ethiopian Airlines flight? - Yes, you can bring your food on the flight, but it should comply with security regulations about what can be carried in hand baggage. Also, be mindful of the preferences and comfort of your fellow passengers when bringing food with strong odors.

What kind of assistance is available at Addis Ababa Bole International Airport for elderly passengers or those with mobility issues? - Addis Ababa Bole International Airport offers assistance for passengers with special needs. This includes wheelchair assistance, guidance from check-in until boarding, and help with baggage. It's advisable to inform the airline about any such needs in advance.

Can I travel with my pet on Ethiopian Airlines? - Ethiopian Airlines allows pets on their flights, but certain conditions and restrictions apply. Pets can be transported in the cabin, as checked baggage, or as cargo depending on their size and weight. It's essential to contact the airline well before your travel date to confirm the requirements and make arrangements.

What kind of medical assistance is available at Addis Ababa Bole International Airport? - Medical assistance is available at Addis Ababa Bole International Airport. There is a medical center that provides emergency medical services 24/7. It's always advisable for passengers with specific medical needs or concerns to notify their airline in advance to arrange appropriate support.

What happens if my Ethiopian Airlines flight is overbooked? - In the event of an overbooked flight, Ethiopian Airlines will first ask for volunteers to give up their seats in exchange for certain benefits. If there are more volunteers, the airline may allow boarding to some passengers, who are usually entitled to compensation and an alternate flight to their destination.

Is there a lost and found service at Addis Ababa Bole International Airport? - Yes, there is a lost and found department service at the airport. You can contact the Bole Airport lost and found department if you need help finding something on the premises.

Can I bring sporting equipment on my Ethiopian Airlines flight? - You can bring sporting equipment on your flight, but it's subject to the airline's baggage policy. Some items may be included in your free baggage allowance, while others might incur an extra fee. Always check with the airline to understand the charges and packing requirements.

How early should I arrive at Addis Ababa Bole International Airport before my flight? - For international flights, arriving at the airport at least 3 hours before your flight's scheduled departure time is recommended. For domestic flights, arriving at least 2 hours before is recommended. This allows for ample time to complete check-in procedures and pass through security.

What is the baggage allowance for children on Ethiopian Airlines? - Children (aged 2-11) have the same baggage allowance as adults. Infants (under two years) are allowed one checked bag up to 10kg plus one collapsible stroller or pushchair. These allowances may vary based on the flight route and ticket class, so it's best to check with the airline directly.

Does Ethiopian Airlines offer special meals on their flights? - Yes, Ethiopian Airlines offers a range of special meals to cater to different dietary needs and preferences, including vegetarian, vegan, gluten-free, and meals for certain religious requirements. Special meal requests should be made at least 24 hours before your flight.

What is the policy for carrying liquids in hand luggage on Ethiopian Airlines flights? - The liquid restrictions in hand luggage follow the international standard for domestic and international flights. This means each passenger can carry liquids in containers of 100ml or less, all of which should fit comfortably in a single, transparent, re-sealable plastic bag of up to one liter in capacity.

Is there parking at Bole airport? - Bole International Airport in Addis Ababa, Ethiopia, does provide parking facilities. However, I recommend contacting the airport directly or checking their official website for the most current and accurate information. They should be able to provide you with details about the parking location, the process for using it, the capacity, and the associated costs.

Is there any Taxi at Bole Airport? - Bole International Airport in Addis Ababa, Ethiopia, offers taxi services. Upon exiting the airport, you should be able to find taxi stands where you can hire a taxi to your destination. However, checking the most current information is always a good idea. You can do this by visiting the airport's official website or contacting them directly. Also note that taxi rates can vary, and asking about the estimated fare to your destination before starting your journey may be helpful.

Is there any rideshare available at Bole Airport? - Yes, several rideshare options are available at Bole International Airport in Addis Ababa, Ethiopia. Here are a few of the popular ones: 1. RIDE: RIDE is a popular rideshare service in Ethiopia that operates in Addis Ababa. The service is available 24/7 and offers competitive pricing. You can book a ride using the RIDE app for iOS and Android. 2. ZayRide: ZayRide is another rideshare service in Addis Ababa. The service is available 24/7 and offers a variety of cars, from economy to luxury. You can book a ride using the ZayRide app for iOS and Android devices. 3. ETTA: ETTA is a taxi-hailing app in Addis Ababa. The service offers both taxis and private cars, and you can choose the type of vehicle that best suits your needs. You can book a ride using the ETTA app, which can be used for iOS and Android devices. 4. RIDE Ethiopia: RIDE Ethiopia is a rideshare service in Addis Ababa and other cities in Ethiopia. The service offers a range of vehicles, from economy to luxury. You can book a ride using the RIDE Ethiopia app, which is available for iOS and Android devices. 5. Jumia Ride: Jumia Ride is a rideshare service in Addis Ababa. The service offers a range of vehicles, including economy and luxury options. You can book a ride using the Jumia Ride app, which is available for iOS and Android devices. It's worth noting that the availability and pricing of these rideshare services may vary based on the demand and the time of day for rides. Additionally, as of my knowledge cutoff in September 2021, some of these services may have changed, or the information may need to be updated. Therefore, checking the latest news before booking a ride using these services is always a good idea.

What items are prohibited from being carried in my luggage on Ethiopian Airlines flights? - Several items are prohibited from being carried in luggage for safety reasons. These include but are not limited to any flammable liquids and solids, gases, oxidizing materials, poisonous or infectious substances, radioactive materials, corrosives, and more. It's best to check with the airline directly for a detailed list.